MeroWings® International GmbH & Co. KG
Terms and Conditions governing the use of this website. 

Status from: 03.11.2016

1. Introduction

Welcome to the MeroWings®  website (the "Site") which is provided by MeroWings® International GmbH & Co. KG, (referred to throughout this site as MeroWings) as a service to our customers. Please review the following basic rules that govern your use of the site as your use of the MeroWings site constitutes your unconditional agreement to follow and be bound by these Terms of Use.  Although you may "bookmark" a particular section of this Site and thereby bypass this Agreement, your use of this Site still binds you to these Terms of Use. MeroWings reserves the right to update or modify these Terms of Use at any time without prior notice to you. Your use of the Site following any such change constitutes your unconditional agreement to follow and be bound by these Terms of Use as changed. For this reason, we encourage you to review these Terms of Use whenever you use this Site.  We endeavour to provide ongoing access to the MeroWings site, however we cannot be held accountable for any potential breaks of service.

2. Price

MeroWings is a German registered company. All prices for deliveries within Germany and other EU-States include the legal German government-imposed Value Added Tax (MwSt.)  Additional import taxes may apply for deliveries outside the EU, which will be charged to the customer.  All prices are in Euros also for deliveries outside the EU.

3. Pricing Information

While MeroWings strives to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, MeroWings shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mis-priced, MeroWings may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

4. Colours and Fabrics

We have made every effort to display the colours of our products that appear on the Site as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.  MeroWings maintains the right to also change its colour range and the fabric used.  However, these changes will be, to our best endeavours, clearly defined on the Site.  Slight deviations in colours or product dimensions are possible.  If for any reason any such changes are not acceptable to you, you may return the goods under the conditions stated in Section 7. 

Any compensation claims based on such deviations mentioned are ruled out.

5. Order Process and Delivery

There is no minimum order quantity.  However, MeroWings reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order.

MeroWings delivers as long as stocks last.  These restrictions may be applicable to orders placed by the same credit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied.

Delivery costs will be calculated in the on-line shop as part of the order process.  Delivery times will be given as approximates unless otherwise stated.

Deliveries will be made under the reservation that the suppliers used by MeroWings have delivered within the timeframe designated by MeroWings. MeroWings cannot be held responsible for any potential restricted availability of materials.  There will be no compensation for deliveries occurring outside the agreed delivery timeframe.

Delivery of each consignment of the goods shall be made to the address, and in the manner designated by the customer when the order was placed, provided that the customer has paid all sums due to MeroWings beforehand.

6. Payment Terms

MeroWings products can be paid for by credit card or bank transfer.  Goods will be delivered following full receipt of payment.

7. Returns Policy

Private customers may return goods to MeroWings within 14 days of the arrival date of said goods.  All returned goods must be complete and in their original condition together with the protective packing materials.  Any reduction in value of the products arising from, for example, utilisation, wilful damage, or the use of inadequate packing materials for returning products back to MeroWings, will be charged to the customer and offset against the amount to be refunded.  In the case of partial returns where an initial price advantage was given to the customer for a volume purchase; for example where postage and packaging was either reduced or free as result or where the unit costs of each product were lowered due to a multiple purchase,  this difference will be calculated against the amount to be refunded. Return postage within Germany will not be paid for by MeroWings. All unfranked packages will be rejected by the returns depot and returned to the sender without  processing.  All returns arising outside of Germany will need to be adequately franked, the costs of which will be paid for by the customer returning the goods.

Return address: MeroWings International GmbH & Co. KG, Sauerlandstr. 20, 70469 Stuttgart, Germany


8. Damage or loss incurred during Transport

MeroWings will repair or replace free of charge goods damaged or lost in transit where delivery has been made by the MeroWings’ carrier, provided that the customer shall provide MeroWings and the carrier written notification of such damage or loss within five days and made a complete claim in writing to MeroWings within 10 days of receipt of the goods or in the event of total non-delivery within ten days of the date of despatch.

9. Guarantee

MeroWings products are guaranteed against verifiable manufacturing defects or those arising from their transport. Should any MeroWings product prove to be faulty, be it damages arising from transportation or a manufacturing defect, these must be reported immediately and the products returned according to the returns policy, outlined in Section 7. This is of particular importance in the rare cases of damages arising from transportation, as defined in Section 8, due to the need to make a claim within a stipulated timeframe to the carrier’s insurance company.

10. Data Protection

Customer data will only be used in accordance with the laws governing data protection.  Personal data gathered during the order entry process will only be used for the fulfilment and completion of the order and subsequent customer service relating to those orders. A customer may request that personal data be removed from our system after the order process has been completed and the returns timeframe has been exceeded.  The use of information about MeroWings contained within the “Impressum” section of the website for third party marketing purposes is strictly forbidden.  MeroWings retains the right to take legal action arising from such violations, be it through the receipt of spam-mails or unsolicited advertising material.

11. Copyright

All material contained on this site is protected by copyright and is the sole property of MeroWings.  Any copying, handling, distribution or utilisation outside the copyright boundaries requires prior permission in writing from MeroWings. Downloads and copying from the website are only permitted for private use and not for commercial purposes.

12. External Links

We may provide or third parties may provide links or other websites or resources. These are provided purely as a matter of convenience and we do not endorse the contents of those websites. We are not responsible for the availability of these websites, nor will we be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites you do so at your own risk.

13. Location for Court Hearings

Any cases requiring settlement by a court of law will be done so in Stuttgart, Germany.

14. In addition… 

In the event of any part of these terms and conditions not being valid in any way, then other clauses will nevertheless remain applicable.  These terms and conditions are in accordance with German law and apply irrespective of the laws in the customer’s own country of residence